Frequently asked questions


In our FAQ we hope to answer all your questions regarding Pig & Hen.

Service

Do you ship world wide?

We ship to almost every country in the world with DHL Express.

Here is a list of all the countries that we deliver to: Andorra, Australia, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malta, Mexico, Monaco, Montenegro, Netherlands, New Caledonia, New zealand, Norway, Paraguay, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States of America, South Korea, Sweden, Switzerland

You will receive a track & trace number for your shipment.

How can I contact you?

You can contact us on +31 20 895 0932, live chat or through email on service@pighen.com. We should be able to email you back within 24 hours. Feel free to ask us anything!

How do I measure my wrist size?

Use a tape measure to check your wrist size and select the right size. The sizes below are the circumference of your wrist.

5.9″: Extra Small
6.3″: Small
6.7″: Small / Medium
7.1″: Medium (avg. size)
7.5″: Medium / Large
7.9″: Large
8.3″: Extra Large


If you don’t have a tape measure, you can download our wrist sizer here.

You can find here extra information about your size.

How long does it take and how much does it cost?

You can expect your delivery to arrive within 3 to 5 days. We need to charge a fee for Express Delivery. This is because DHL Express will also charge us much more for deliveries outside of the EU. For the most accurate indication of delivery costs and transit time, please go to our check-out and fill in your address. The delivery costs and transit time will automatically appear.

How long does my warranty last?

Pig & Hen bracelets are made with the outmost of care. All the bracelets are handmade and handled with great attention by our production team to be able to give you the best possible quality. Therefore we provide a 24 month guarantee from the date of purchase. If for some reason there is a defect in your Pig & Hen within this period of time, we will exchange it with a new one. Please send an email with your question and order number to service@pighen.com. Our customer service team will get back to you within 24 hours to solve your problem.

Which payments do you accept?

We accept payments through Direct Banktransfer, PayPal, Creditcard (Mastercard, VISA), Bankcontact/Mistercash, KBC/CBC Payment Button, Belfius Direct Net, SOFORT banking and iDeal.

I own a Pig & Hen bracelet - now what?

Euhm... I lost the pin of my shackle

If you lost your pin, please order a new shackle with pin here.

How do I maintain the bracelet?

Our products are made from the strongest materials and made to last. To keep your Pig & Hen bracelet looking its best, you don’t have to do much. Sun, ocean water and daily showers – your bracelet can take it. Just put it on and don’t take it off. If it gets a little smelly, you can put it in the washing machine on the cold cycle. Just make sure you take off the shackle. It can get a little noisy in there.

Returns and exchanges

Can I return an item to Pig & Hen?

Did you receive your order 60 days or less ago? Just fill in the order / return form and send it to us:

Pig & Hen Service
Asterweg 75, 1031 HM Amsterdam
The Netherlands

Exchange your bracelet:
The fastest way to receive a different size or another bracelet is to sent your order back for a refund and to order again through our online store.

Receive a refund:
Please return your order within 60 days of delivery. You will receive your money back from us within 1 or 2 weeks.

Please note: have you lost your order / return form please write your order number and name on a note. If you have purchased your bracelet from one of our retailers, we recommend going back to the retailer.

The bracelet does not fit me, what do I do?

Did you receive your order 60 days or less ago? Just fill in the order / return form and send it to us:

Pig & Hen Service
Asterweg 75, 1031 HM Amsterdam
The Netherlands

Exchange your bracelet:
The fastest way to receive a different size or another bracelet is to sent your order back for a refund and to order again through our online store.

Receive a refund:
Please return your order within 60 days of delivery. You will receive your money back from us within 1 or 2 weeks.

Please note: have you lost your order / return form please write your order number and name on a note. If you have purchased your bracelet from one of our retailers, we recommend going back to the retailer.

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